1. Who we are
Stonehall Group Pty Ltd (ABN 87 702 564 181) provides property investment and development services to clients across Melbourne VIC and greater Victoria. This policy explains how we handle personal information when you visit our website, enquire about our services, or engage us as a client. It applies to all personal information we hold, whether collected through this website or through our dealings with you.
2. The Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out under that Act. The APPs govern the collection, use, disclosure, quality and security of personal information, and give individuals rights of access and correction. This policy describes how we comply with those principles in our day-to-day operations.
3. Personal information we collect
Depending on the nature of your dealings with us, we may collect and hold:
- your name and contact details, including your email address and suburb or postcode;
- information about your investment objectives, financial situation and risk appetite, where relevant to property investment or development services we provide;
- details of properties or development projects you ask us to assess or act upon;
- records of your communications with us, including email correspondence and enquiries submitted through forms on this website;
- billing and transaction information where you engage our services.
We do not ordinarily collect sensitive information (such as health information or information about racial or ethnic origin). If we ever require sensitive information for a specific purpose, we will seek your consent before doing so.
4. How we collect personal information
Wherever practicable, we collect personal information directly from you. This occurs when you complete a form on this website, send us an email, subscribe to our updates, or meet with us to discuss property investment or development matters. We may also collect information from third parties you authorise, such as your accountant, conveyancer or financial adviser, where this is reasonably necessary for the services you have engaged us to perform.
5. Why we collect it
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries and providing property investment and development services;
- assessing the suitability of investment opportunities and preparing proposals or quotations for you;
- managing our client relationships, projects, records and accounts;
- complying with our legal, taxation, accounting and regulatory obligations;
- improving our website, services and client experience; and
- sending you market updates or information about our services, where you have consented or where permitted by law.
If you choose not to provide personal information we reasonably require, we may be unable to respond to your enquiry or provide certain services.
6. Disclosure of personal information
We do not sell your personal information. We may disclose it to third parties where reasonably necessary for the purposes set out above, including:
- professional advisers engaged on your project, such as valuers, quantity surveyors, town planners, accountants and legal advisers;
- lenders, financiers or brokers where you have asked us to assist with finance-related matters;
- contractors, builders and consultants involved in development projects;
- service providers who host our website, manage our email or store our records; and
- government agencies, regulators or professional bodies where required or authorised by law.
7. Overseas disclosure
Some of our service providers, including cloud hosting and email platform providers, may store or process data on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including through contractual arrangements with those providers.
8. Direct marketing and opting out
We may send you information about property investment opportunities, market insights and our services where you have consented or where the law permits. Every marketing email we send includes a simple way to opt out, and you may also unsubscribe at any time by emailing ceo@stonehallgroup.online. We will act on opt-out requests promptly and keep a do-not-contact record of your preference.
9. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences, measure site performance and understand which pages are most useful to visitors. Most browsers allow you to refuse cookies or delete them; doing so may affect some functionality of the site. Analytics data we collect is used in aggregate form and is not intended to identify you personally.
10. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include password-protected systems, restricted internal access, and secure destruction or de-identification of personal information once it is no longer required for a permitted purpose.
11. Access and correction
You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. In limited circumstances the APPs permit us to refuse access, and if that occurs we will provide written reasons and information about complaint options.
12. Complaints and enquiries
If you have a question about this policy, or believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and resolve your concern. Send your complaint to ceo@stonehallgroup.online and we will acknowledge it promptly and provide a written response, normally within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always published on this page, together with the date of the last update. Continued use of this website after an update constitutes acceptance of the revised policy.
14. Contact us
Privacy enquiries for Stonehall Group Pty Ltd can be directed to our nominated contact officer:
- Email: ceo@stonehallgroup.online
- Post: Stonehall Group Pty Ltd, Melbourne VIC, Australia
- ABN: 87 7 02 56 4 181